Hello
I'm Komal Bains and
I'm a Product Designer.
For over a decade, I've been navigating the wild world of user experience, helping businesses solve their toughest challenges.
At Atlassian, I am currently leading initiatives to drive successful adoption of Jira Service Management. Using experimentation, I've driven
- a 36% increase in completion of key onboarding actions
- a 23% increase in purchases, and
- a 46.1% increase in upgrades (so far)
Explore my portfolio to see my work in action.
A user onboarding strategy to boost first two-week activation rates
Enterprise Application
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Research, Design & Strategy
Led research and design strategy for Jira Service Management's onboarding, using A/B testing, resulting in a 36% increase in key actions, 23% more purchases, and a 46.1% rise in upgrades.
Re-imagining the existing Quickstart panel in JSM to drive user activation
Enterprise Application
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Strategy & Design
By reimagining the "Quickstart" onboarding in JSM, we achieved a 36% uplift in key action completion and a 10% increase in both D1to6 and W2AI.
Quoting tool designed to empower Sales Representatives
Enterprise Application
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Research, Design & Strategy
Designed Frontline, allowing Sales Representatives to quote 10x faster, cut turnaround by 88%, cut renewal quoting time by 95%, and save over $1.3 million annually in SteelBrick licensing.
A management system to monitor Gas Detectors across the site
Enterprise Application
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Research, Design & Strategy
Honeywell Sotera™ –Device Manager software enables quick and precise management of Honeywell portable gas detectors and docking stations - RAE and BW.
Real-time device management designed for Industrial safety
Enterprise Application
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Research, Design & Strategy
Real Time Monitoring allows Operation Managers to view real-time data from gas detectors and devices, ensuring the safety of their operational environment.
A Learning Record Store designed for LMS Admins
Enterprise Application
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Research, Design & Strategy
Recordexa is a learning record store based on the Experience API. It's a platform where the user can create, track and report all their learning experiences in a single place.
Employ Review & Feedback management software designed for Team Managers
Enterprise Application
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Research, Design & Strategy